Apr 10, 2022
In Welcome to the Forum
As a result, customer churn becomes more likely. Poor execution by inexperienced teams For smaller agencies with high churn rates, it can be difficult to hire and retain top talent. Often, this means you'll hire young team members who will stand out in your agency. The problem is that less experienced team members are more likely to make mistakes or produce substandard work. We all need to start somewhere, so there's nothing wrong with young employees. The problem is twofold: If you have too many young, inexperienced employees, it can lead to poor customer service, making it difficult to retain customers. If employees gain industry mailing list at your agency and then leave to find more lucrative jobs, you'll be stuck with agencies that can't retain talent. Your agency's turnover Related to poor execution is the unpleasant reality of turnover. When someone on your team leaves, their existing customers become a high churn risk. The client's relationship with your agency is lost. There must now be a new team member onboard, understanding the client's business, building new relationships, and providing the same level of service, all with as little disruption as possible.